Alter Ego Running

We’re sorry to hear that your hat didn’t work out! You can easily start a return or exchange by visiting this link: https://returns.alteregorunning.com/#/. Whether you’d like a full return or to swap it for a different item, this link will guide you

We&#x2019;re sorry to hear that your hat didn&#x2019;t work out! You can easily start a return or exchange by visiting this link: <a href="https://returns.alteregorunning.com/#/">https://returns.alteregorunning.com/#/</a>. Whether you&#x2019;d like a full return or to swap it for a different item, this link will guide you through the process.

How can I start a return or exchange?

Unfortunately, you can’t cancel your order directly. However, if your order hasn’t been processed for shipping yet, we may still be able to help! Please email us at info@alteregorunning.com as soon as possible with your order number, and we’ll do our

Unfortunately, you can&#x2019;t cancel your order directly. However, if your order hasn&#x2019;t been processed for shipping yet, we may still be able to help! Please email us at <a href="mailto:info@alteregorunning.com" id="isPasted">info@alteregorunning.com</a> as soon as possible with your order number, and we&#x2019;ll do our best to stop the shipment in time.

How do I cancel an order?

You can track your package using the tracking number sent to your email. If you're having trouble accessing the tracking details or if something seems wrong with your order, feel free to email us at info@alteregorunning.com, and we’ll be happy to ass

You can track your package using the tracking number sent to your email. If you&apos;re having trouble accessing the tracking details or if something seems wrong with your order, feel free to email us at <a href="mailto:info@alteregorunning.com" id="isPasted">info@alteregorunning.com</a>, and we&#x2019;ll be happy to assist you!

Where is my package?

Unfortunately, you can’t change your shipping address for your order directly. However, if your order hasn’t been processed for shipping yet, we may still be able to help! Please email us at info@alteregorunning.com with your order number, and we’ll

Unfortunately, you can&#x2019;t change your shipping address for your order directly. However, if your order hasn&#x2019;t been processed for shipping yet, we may still be able to help! Please email us at <a href="mailto:info@alteregorunning.com" id="isPasted" style=" text-decoration: none;" target="_parent">info@alteregorunning.com</a>&#xA0;with your order number, and we&#x2019;ll do our best to update the shipment as soon as possible.

How can I change my shipping address?

We are so sorry to hear that you received a damaged hat from us! We can assure you that this is not up to our standards. To get a new one, start the return or exchange process through this link: https://returns.alteregorunning.com/#/ and we’ll ensure

We are so sorry to hear that you received a damaged hat from us! We can assure you that this is not up to our standards.&#xA0;To get a new one, start the return or exchange process through this link: <a href="https://returns.alteregorunning.com/#/" id="isPasted" rel="noopener" target="_new">https://returns.alteregorunning.com/#/</a> and we&#x2019;ll ensure you get a replacement as quickly as possible.

I received a damaged hat, how can I get a new one?

We do make custom hats! We have a minimum order of 100 hats. If you would still like to proceed, you can email custom@alteregorunning.com for more information!

We do make custom hats! We have a minimum order of 100 hats. If you would still like to
proceed, you can email custom@alteregorunning.com for more information!

Do you make custom hats?

Alter Ego Running hats are simple and easy to clean and maintain!. After sweating in your hat, thoroughly hand rinse the hat in cold or warm (e.g. - run it under a faucet or hose) and hang dry.  Avoid using fabric softeners or bleach, as these can da

Alter Ego Running hats are simple and easy to clean and maintain!&#xA0;After sweating in your hat, thoroughly hand rinse the hat in cold or warm (e.g. - run it under a faucet or hose) and hang dry. &#xA0;Avoid using fabric softeners or bleach, as these can damage the materials. Do not use a washing machine. Following these instructions will help your hat stay in great condition!

How do I clean my running hat?

You can sign up to be notified here when applications open for the 2026 team! Applications open Fall of 2025 and everyone is welcome to apply!. You’ll get a specialized welcome gift package and exclusive perks, and you get the opportunity to build re

You can sign up to be notified <a data-sk="tooltip_parent" data-stringify-link="https://alteregorunning.com/pages/ambassador-application-2025" href="https://alteregorunning.com/pages/ambassador-application-2025" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a> when applications open for the 2026 team! Applications open Fall of 2025 and everyone is welcome to apply!&#xA0;You&#x2019;ll get a specialized welcome gift package and exclusive perks, and you get the opportunity to build relationships with your community through team challenges, virtual races, and social media!